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      <title>Hurricane Wilma: TECO-Peoples Gas</title>
      <description>MIAMI- As Hurricane Wilma's monster winds bore down on south Florida in the summer of 2005, TECO-Peoples Gas' year-old TechRoute dispatching system proved its mettle. The computer-driven program rapidly weeded out minor jobs so the Peoples Gas technicians in the Miami area could concentrate on residences and businesses that urgently wanted their natural gas turned off before the arrival of punishing winds, torrential rain and flooding.  
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          <title> A TechInsight Success Story: NJR Home Services</title>
          <description>When NJR Home Services spun off in 2000 from its affiliate company, New Jersey Natural Gas, Roy Churchman knew one of the new company’s biggest challenges would be competing in an already crowded market. Competition for appliance repair and installation included giants Sears Roebuck and Co. and Home Depot. But that wasn’t all...."What it’s done is it’s brought accountability," Churchman said.
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