Custom Reporting

TechInsight is flexible enough to meet your needs.

The architecture is of TechInsight allows you to define custom reports to track special projects, implement Individual Training Plans (ITP), and evaluate the impact of home vs. centrally garaged technicians.

The possibilities are only limited by the detail of the data captured. And with the knowledge sharing across our client base, many of the reports that started out as a client-specific report are now included in the TechInsight base package.

A Sample of Some Custom Reports

• Average Start Time / First Job Report - for home garaged technicians
• Average End Time / Last Job Report - for home garaged technicians
• Unit Cost - with the ability to include individual wage rates, overhead, material costs, and overtime
• Geo Code Report - provides information on which premises have geocodes outside of your service territory
• Individual Training Plan (ITP) - track the progress in multiple areas of those technicians that completed a training program
• Capacity Report - provides a comparison between your actual production vs. theoretical maximum production for a given timeframe
• Dispatcher Report - measure dispatcher effectiveness through the technicians
• Emergency Response - track and categorize your emergency calls and see where the bottle neck lies

and many more.

You decide what's important to you!