TechInsight was developed from a different view point - the technician's. This approach forces us to account for external variables as accurately as possible, and measure technicians and managers against metrics within their control.

Accurate

Our custom algorithms provide unparalleled accuracy in work standards. So you get order specific objective times that your employees can be held accountable to.

• primary job code and associated task codes
• geographic locations - down to the neighborhood
• material codes and quantities used
• drive time from previous job using street level drive calculations
• customer type (residential/commercial)

Defensible

TechInsight is objective! The balanced approach of TechInsight looks at all aspects of Technician performance and minimizes "gaming" opportunities.

• Efficiency - measures actual reported times to job objective times
• Quality - repeat dispatches caused (defined by original and subsequent job types and time window)
• Safety - varies by industry but it is typically defined as causing a hazardous condition
• Productive Time - how much paid time was spent onsite or enroute (this is a direct balance to Efficiency)

Fair

Employees have full control of thier results eliminating the need for excuses. Technicians and supervisors are measured against their peer groups on a level playing field and receive the appropriate credit for:

• tougher jobs
• tougher areas
• longer drive times

Additionally, TechInsight is accessible to all technicians and supervisors (using role-based security) allowing them to see where they stand and self-identify areas for improvement. No more surprises.