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Overview

TechRoute - A real-world solution to a real-world problem.

The Problem

One technician calls in sick. Another technician runs late on a job. Still another discovers they must pick up parts from the garage because an additional problem was identified. One of your technicians is stuck in traffic and is going to miss an appointment. At the same time, two emergency calls come in that require service within the next four hours or will result in penalties. How should the schedule be adjusted to compensate for all of these conditions?

This is just an average day for many dispatchers, and they usually have some interesting ways to solve the problem. Not by following a simple set of rules, typically, but the ability to make trade-offs between different options. The problem is that as the options grow more complex and there are more factors to consider, a dispatcher can only handle so much. Subdividing technicians and dispatchers to territories can help, but that simplification does not allow for efficient use of resources or load balancing across the business. How can the trade-offs between schedule attainment and productivity be managed?

Service companies have to deal with the realities of not having enough resources, having too much work to do, coping with schedules that are hard to predict, and trying to meet continuously increasing customer expectations for service. The service environment is naturally a very chaotic environment, which has led to inefficiencies in the field as well as in the office.

The Solution

Improved management of service processes can help increase customer satisfaction and profitability. In addition, applying scheduling technology and proven optimization practices is providing many companies a solution to the complexity problem. With TechRoute, dispatch optimization technology that was formerly reserved for large companies or mission-critical issues, is now within reach of smaller companies.

The Benefits

• Feature rich application with maps, schedules, Gantt charts, and more
• Flexible architecture incorporates company specific business rules and cost assignments
• Using the analytics of TechInsight provides 'to the minute' accuracy of job times - based on attributes, location, and the technician who has it.
• Scaleable to meet the demands of your workforce. From 20 technicians to 2000 technicians, TechRoute provides savings you can take to the bank.