Business Intelligence Solutions for Field Services. http://3ptt.com/Support/white_papers/rss.xml http://blogs.law.harvard.edu/tech/rss Fri, 21 Jul 2006 15:48:34 -0600 Fri, 21 Jul 2006 15:47:59 -0600 Copyright © 2006 3-POINT Technologies, Inc. www.3ptt.com http://3ptt.com/img2/rssfeed.png http://3ptt.com/Support/white_papers/rss.xml Implementing an accurate, defensible performance management program has long nagged service companies world-wide. Most companies realize that measuring productivity as a strict job volume benefits the technicians that perform simpler work, or have easier zones. Yet, relying strictly on a supervisor's perception of who the 'best techs' are is subjective and may be influenced.



This white paper presents a solution to this challenge using a balanced and comprehensive approach. http://3ptt.com/Support/white_papers/view/?wpid=0145 http://3ptt.com/img2/wp_perf_mgmnt_small.bmp Ryan Ballagh Performance Management Fri, 7 Jul 2006 11:44:39 -0600 So you've gone through the automation process. You've seen increased productivity, minimized time spent in the garage, and have more accurate data. Now what? Learn how to leverage your FSA investment for rapid cost savings. http://3ptt.com/Support/white_papers/view/?wpid=0156 Return On Investment http://3ptt.com/img2/wp_fsa_small.bmp Doug Beeman Fri, 31 Mar 2006 11:11:12 -0600 To many executives, Pay-for-Performance and Incentive Compensation plans appear to be an attractive solution for motivating the front line and driving performance. Beware. You will get exactly what you ask for - even if it's not your intention. To gain buy-in from the field force, PFP plans must possess three primary components. The key is to satisfy these components while minimizing the risk to the company. This white paper investigates approaches, benefits, and pitfalls of PFP plans in the non-union environment. http://3ptt.com/Support/white_papers/view/?wpid=0182 http://3ptt.com/img2/wp_pfp_nonunion_small.bmp Ryan Ballagh Performance Management Fri, 10 Feb 2006 12:03:13 -0600 Pay-for-Performance is traditionally viewed as a 'Union Buster' initiative. However, with the right approach a successful PFP plan is possible that presenting a win-win on both sides. This white paper explores the key components found in PFP plans implemented in union environments. http://3ptt.com/Support/white_papers/view/?wpid=0183 http://3ptt.com/img2/wp_pfp_union_small.bmp Ryan Ballagh Performance Management Fri, 10 Feb 2006 12:03:13 -0600 Pay-for-Performance is traditionally viewed as a 'Union Buster' initiative. However, with the right approach a successful PFP plan is possible that presenting a win-win on both sides. This white paper explores the key components found in PFP plans implemented in union environments. http://3ptt.com/Support/white_papers/view/?wpid=0176 http://3ptt.com/img2/wp_pfp_union_small.bmp Doug Beeman Dispatch Optimization http://3ptt.com/Support/white_papers/view/?wpid=0176 Fri, 10 Feb 2006 12:03:13 -0600 What dollar value do you place on customer satisfaction? How about a decrease in safety incidents? How do you quantify the soft dollar savings, and should those be included in your business case? This white paper discusses the the often overlooked soft dollar in both terms of cost and savings. http://3ptt.com/Support/white_papers/view/?wpid=0164 http://3ptt.com/img2/wp_tangible_assets_small.bmp Doug Beeman Return on Investment Fri, 10 Feb 2006 12:03:13 -0600 Holding employees accountable for performance presents many problems. Not the least of which is the validity of the balanced scorecard metrics used to measure performance. This white paper will help prepare you to effectively address the primary areas of resistance. http://3ptt.com/Support/white_papers/view/?wpid=0207 http://3ptt.com/img2/wp_culture_scorecard_small.bmp Ryan Ballagh Change Management Fri, 10 Feb 2006 12:03:13 -0600 You don't trust us to do our job. You are willing to sacrifice quality for productivity. I know my area better than a computer! These are a few of most common responses from the field force when implementing dispatch optimization. This white paper will help you identify the underlying causes for resistance and proactively address the fears of reliquishing individual autonomy. http://3ptt.com/Support/white_papers/view/?wpid=0208 http://3ptt.com/img2/wp_culture_dispatch_small.bmp Ryan Ballagh Change Management Fri, 10 Feb 2006 12:03:13 -0600