Support / White Papers : 3-POINT Technologies

Implementing sustainable Performance Management in the service industry

	Author:	Ryan Ballagh Vice President Implementation & Support 3-POINT Technologies, Inc. View this author's profile
	Categories:	Performance Management
	Format:	PDF Document
	Abstract:	Implementing an accurate, defensible performance management program has long nagged service companies world-wide. Most companies realize that measuring productivity as a strict job volume benefits the technicians that perform simpler work, or have easier zones. Yet, relying strictly on a supervisor's perception of who the 'best techs' are is subjective and may be influenced. This white paper presents a solution to this challenge using a balanced and comprehensive approach.

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